Support
Something not right, or a question we haven’t answered? Write to us — a real person reads every message.
Email us
We usually reply within two working days, in English, Turkish or Russian.
support@flightella.com
To help us help you, include
- The flight number and date
- Your iPhone model and iOS version
- A screenshot, if something looks wrong
Common questions
A time or gate looks wrong. What can I do?
Pull down to refresh, and check the source label next to the time — it tells you whether it came from the airline, the airport or our forecast. Airlines sometimes publish changes late; if it still looks wrong, email us the flight number and date. Always follow the information at the airport and from your airline.
My Live Activity stopped updating.
Make sure Live Activities are allowed for Flightella in Settings › Flightella, and that Low Power Mode is off. iOS limits how often a Live Activity can update; it catches up when your iPhone is back online.
The share link says it is no longer active.
Share links stop working 24 hours after the flight arrives. Ask the traveller to share the flight again.
How do I restore my Pro purchase?
In Flightella, open Pro and tap Restore purchases, signed in with the same Apple ID you used to buy.
How do I delete my data?
In Flightella, go to Settings and choose Delete all my data. This removes your flights and settings from your iPhone, ends Live Activities and deletes the data linked to your device on our server. You can also email us.
How do I change my ad and tracking choices?
Open Settings in Flightella and choose Ad privacy choices, or change tracking permission in iOS Settings › Privacy & Security › Tracking.